Support manager Level 5

DESCRIPTION OF REQUESTED SERVICES

Profile and level

The required profile is Support Manager (SM) - Up to Level 6

Education and skills

University Degree

Tasks

• Organisation and implementation of support of information systems;

• Maintain and update user support information on wiki sites and collaborative sites.

• Guidance regarding the use of information systems.

• Elaboration and implementation of relevant support processes

Specific expertise

• Knowledge in support of information systemsTM145

• Good knowledge of ITIL.

• Knowledge of wiki, collaborative sites and social networks

• Good knowledge of service management tools SMT, JIRA or SERVICE NOW..

Languages

The consultant has to be fluent in English. Documents will be written in English.

Tools/ Methodologies used in the unit

• MS Teams, IntelliJ, JIRA, Enterprise Architect, etc.;

• Agile, PM2@EC;

• Domain Driven Architecture, Test Driven Development, Continuous integration.