TLABS-2341On-siteBrussels, Belgium
Support manager Level 5
•Knowledge in support of information systems •Good knowledge of ITIL. •Knowledge of wiki, collaborative sites and social networks •Good knowledge ofservice management toolsSMT, JIRA or SERVICE NOW.
- Location
- Brussels, Belgium
- Work mode
- On-site
- Employment
- Freelance
- Apply by
- 19 October 2026
DESCRIPTION OF REQUESTED SERVICES
Profile and level
The required profile is Support Manager (SM) - Up to Level 6
Education and skills
University Degree
Tasks
• Organisation and implementation of support of information systems;
• Maintain and update user support information on wiki sites and collaborative sites.
• Guidance regarding the use of information systems.
• Elaboration and implementation of relevant support processes
Specific expertise
• Knowledge in support of information systemsTM145
• Good knowledge of ITIL.
• Knowledge of wiki, collaborative sites and social networks
• Good knowledge of service management tools SMT, JIRA or SERVICE NOW..
Languages
The consultant has to be fluent in English. Documents will be written in English.
Tools/ Methodologies used in the unit
• MS Teams, IntelliJ, JIRA, Enterprise Architect, etc.;
• Agile, PM2@EC;
• Domain Driven Architecture, Test Driven Development, Continuous integration.
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